How do I return a product?
- Items must be returned within 30 days of the date of receipt of the order
- Items must never have been worn and must be in new condition
- Items must be returned in their original box in good condition and carefully placed in a package
- Items must be returned according to the returns procedure below (the first step is to make a returns request)
1. REQUEST FOR RETURN
- Log in to your account (on the left hand side), go to the My Returns tab and click on "Create a new product return". Then, you will have to select your order and fill in the returns form.
- If the order you want to return does not appear, it is likely that you placed it as a guest (without logging into your account). In this case, enter your order number and your e-mail address (on the right-hand side) and you will be taken directly to the returns form.
By clicking on the button below, you will be redirected to the return request page.