Exchanges and refunds

Not satisfied with your order? The size doesn't fit? You don't like the colour anymore? No problem! (=right of withdrawal) The return is always and only free of charge in Belgium. 

Return conditions

Only new, unworn, undamaged items in their original box in good condition can be exchanged or refunded within 30 days of receipt of the order.

The amount of the refund is equal to the amount that was actually paid, except in the case of a promotion where the percentage granted increases with the number of items purchased. In this case the promotion will be lost and the refund will be based on the actual price of the item. 

How do I return my order?

There are two ways to return your order.

  1. You can go to one of our shops, Maniet or Luxus, with the delivery note you received in your parcel and ask directly at the cash desk for an exchange or refund of your item(s). The refund will be made to the account with which you placed your order within 5 working days.
  2. You can return your package to us by post.
    • Your order has been placed on your account. Go to your account, in the "My orders" tab. Select the order you wish to return and click on the "Return Products" button. You will then be able to select the products to be returned and the desired resolution (exchange or refund). Once this is done, you only have to download the return label, affix it to the package and drop it off at a Bpost point.
    • Your order was placed on a guest account. Compile this document and put it in your parcel. Then go to a post office and ask the counter for a return for Chaussures Maniet. Bpost will print and affix the return label to your package.

Your return will be processed within 14 calendar days.